Built for E-commerce.
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Apex G.O.S. (Apex Global Outsourcing Solutions) is on a mission to give every growing E-commerce brand a world-class customer support team that feels 100% in-house, without the overhead, headaches, or high costs.
We started Apex G.O.S. because we saw too many talented e-commerce founders drowning in tickets, returns, and chat notifications instead of building their brands. Off-the-shelf outsourcing felt impersonal. Generic tools were clunky and expensive. So we built something better: dedicated, English-fluent support teams in Serbia, backed by our own in-house omnichannel platform and customer portal.
How We Got Here
We began as a small team helping a handful of European e-commerce brands with overnight customer support. We quickly realized the real bottleneck wasn't just coverage it was quality, consistency, and tools that actually worked for e-commerce.
So we doubled down:
- Recruiting and rigorously training top English-speaking talent right here in Serbia.
- Implementing a powerful, customizable omnichannel ticketing system tailored perfectly to e-commerce needs.
- Building our own transparent client portal and shift scheduling app for complete control and visibility.
Today, we partner with fast-growing and established E-commerce brands across fashion, beauty, health, electronics, subscription boxes, and more, delivering dedicated support that feels 100% in-house.
We're proud to be based in Serbia: a perfect blend of talent, cultural alignment with Western brands, strong work ethic, and cost efficiency, all passed directly to you for exceptional value and performance.
What Drives Us Every Day
Ownership
We treat your brand like our own. Every agent is dedicated, every response is on-brand, and we measure success by your LTV and CSAT, not just tickets closed.
Transparency
No black boxes. You see real-time hours, performance dashboards, agent PTO, and invoices in your portal. Full visibility, always.
Innovation
We build our own tech because generic tools slow you down. Our platform evolves weekly based on real client feedback.
Long-Term Partnership
We win when you win. No long contracts, no hidden fees, just results that make you want to stay.
Talent, Value, and Work EthicAll in One Place
Serbia is a hidden gem for e-commerce support:
The result? Higher quality at 50–70% lower cost than traditional markets — and agents who stay longer, know your brand deeper, and care more.
Ready to Build Your Own Dedicated Support Team?
Join other e-commerce brands already scaling faster with Apex G.O.S.