Your Own Dedicated 24/7 Team
Without the Overhead
Get a full-time, English-fluent dedicated customer service team that works exclusively for your brand, fully trained in 4 weeks, for less than the cost of one US hire.
Why Dedicated Customer Service Outsourcing Beats Shared Agents for E-commerce Brands
Shared Agents = Problems
Shared customer service outsourcing gives you agents juggling 10+ brands. Result?
- ×Slow responses
- ×Inconsistent voice
- ×Missed upsells
- ×Frustrated customers who never return
Dedicated Team = Results
With Apex G.O.S., your team is 100% dedicated. They become true brand experts who:
- Resolve issues faster (live chat, <2-hour email)
- Protect your reputation on social media
- Recover revenue through smart returns handling
- Drive repeat purchases with post-purchase upsells
Brands that switch to our dedicated e-commerce customer service outsourcing see CSAT jump while LTV climbs 15–40% in the first 60 days.
Let’s Talk About Your GrowthEverything You Need for World-Class E-commerce Support
Dedicated agents, in-house technology, and proven processes that drive measurable results.
100% Dedicated Agents
Your team works exclusively for your brand — no juggling 10+ companies, no generic responses, no missed opportunities.
Lightning-Fast Response
Fast live chat responses, <2-hour email replies. The speed today's e-commerce customers expect and demand.
Brand Protection
Every agent trained in your voice, tone, and policies. Your reputation protected across every channel, 24/7.
Revenue Driver
Smart upsells, returns recovery, and retention strategies that boost LTV 15–40% in the first 60 days.
4-Week Onboarding
From contract to live support in just 4 weeks. Fastest onboarding in the industry without sacrificing quality.
Measurable Results
Weekly reporting, monthly optimization calls. Track CSAT, LTV, response times, and resolution rates in real-time.
Every Channel Covered — Complete E-commerce Customer Service Outsourcing
From live chat to returns, social media to phone support — your dedicated team handles it all.
Phone Support
Turn calls into loyalty-building moments with English-fluent agents who resolve issues and upsell with confidence.
Live Chat
Capture sales you're currently losing with proven scripts that convert visitors into buyers.
Email & Ticket Management
Keep customers coming back by answering every inquiry within 2 hours — delivering the speed today's shoppers demand.
Social Media DMs & Comments
Protect and grow your reputation with instant, on-brand replies across Facebook, Instagram, and TikTok — turning complaints into 5-star reviews.
Returns, Chargebacks & Order Edits
Recover revenue and retain trust by handling disputes with empathy and efficiency — cutting refund rates dramatically.
Post-Purchase Upsell Flows
Add 15–40% to LTV with smart, timely recommendations that feel helpful, not pushy.
Help Desk & Knowledge Base
Slash ticket volume up to 40% with a professional Help Center we build, write, and maintain — giving customers instant answers 24/7.
Live in 4 Weeks — Fastest Onboarding in the Industry
From contract to live support in just 4 weeks. No shortcuts, no compromises — just fast, quality onboarding.
Deep Dive & Planning
Weeks 1–2
We immerse ourselves in your brand — products, tone, policies, pain points — while building your knowledge base, macros, workflows, and recruiting agents.
Training & Launch
Weeks 3–4
Your dedicated agents undergo intensive 2-week brand-specific training and live testing. Go live sounding exactly like you.
Optimization & Growth
Ongoing
We monitor and report weekly, and meet monthly to refine performance — turning e-commerce customer service outsourcing into your biggest revenue driver.
Transparent Pricing
No Surprises, No Hidden Fees
Simple hourly billing. Minimum 2 agents (40 hours/week each). No long term contracts. Pay only for hours worked.
Get Your Custom QuoteProven Results From Growing E-Commerce Brands
See how e-commerce brands are scaling faster with dedicated customer service teams.
Brands That Trust
Apex G.O.S.
Hear directly from founders who reclaimed their time and boosted revenue with our dedicated teams.
Switching to Apex G.O.S. was the best ops decision we’ve made. Support quality is higher than in-house, and costs are 40% lower.
Alex K. - CEO
8-Figure Health & Wellness Brand
They built our entire knowledge base from scratch and now maintain it. Customers solve issues themselves 40% of the time.
Jordan L. - Founder
Subscription Beauty Box
Social media complaints used to take hours. Now they’re resolved in minutes, and often turn into sales.
Taylor M. - Head of CX
Electronics DTC Store
Ready to Scale Your E-commerce Customer Service?
Join growing e-commerce brands already scaling faster and smarter with dedicated e-commerce customer service outsourcing from Apex G.O.S.