Live Chat Outsourcing
That Converts Visitors Into Buyers Not Just Answers Questions
Give your E-commerce store the fastest, most personalized live chat on the market with dedicated, English-fluent agents who respond fast, resolve issues instantly, and drive real revenue through smart upsells.
Every Second a Visitor Waits on Chat Is a Sale You're Losing
Slow responses, robotic replies, or shared agents who don't know your brand kill conversions and send traffic straight to competitors.
With Apex G.O.S. live chat outsourcing, you get a dedicated team of Belgrade-based specialists who turn your chat widget into a 24/7 sales and retention machine — increasing revenue from chat by 25–40% while delivering 99%+ CSAT.
Why Dedicated Live Chat Outsourcing Beats Shared Providers for Shopify Stores
Shared Providers = Problems
Shared live chat outsourcing means agents juggling multiple brands. Result?
- ×Generic replies
- ×Long wait times
- ×Zero upsell opportunities
- ×Lost conversions
Dedicated Team = Results
Our dedicated live chat outsourcing teams work exclusively for your store:
- They know your inventory, promotions, and frequent questions inside out
- They respond in 45 seconds or less, every time
- They use proven scripts to guide visitors to checkout and recover abandoned carts
- They handle escalations smoothly while protecting your brand voice
Shopify brands that switch to our e-commerce live chat outsourcing see conversion rates rise, cart abandonment drop, and average order value increase — often paying for the entire support program through chat revenue alone.
Let’s Talk About Your GrowthProfessional Live Chat Outsourcing — Turning Every Conversation Into Revenue
Your dedicated team delivers fast, personalized live chat support that converts visitors into buyers and drives revenue.
Lightning-Fast Responses
45-second average — proven to capture sales before visitors bounce.
Personalized, On-Brand Replies
Agents trained to sound exactly like your team — building trust and loyalty instantly.
Proactive Cart Recovery
Spot abandoned carts in real time and guide customers back to checkout.
Smart Upsells & Cross-Sells
Natural recommendations that add 25–40% more revenue from chat interactions.
Seamless Omnichannel Handoffs
Escalate to phone, email, or social without losing context — all in our in-house platform.
24/7 Coverage
Never miss a chat — full coverage across time zones, weekends, and peak seasons.
Launch Your Dedicated Live Chat Outsourcing Team in Just 2 Weeks
From contract to live chat support in just 2 weeks. Fastest onboarding in the industry without sacrificing quality.
Brand Deep Dive
Week 1
We analyze your top chat scenarios, tone guidelines, promotions, and FAQs to craft perfect scripts.
Intensive Training
Week 2
Your dedicated agents master your brand voice, tools, and upsell flows — ready to convert from day one.
Live Launch & Optimization
Ongoing
We start with monitored chats, track conversion metrics, and refine weekly to maximize revenue.
Transparent Pricing
No Surprises, No Hidden Fees
Simple hourly billing. Minimum 2 agents (40 hours/week each). No long term contracts. Pay only for hours worked.
Get Your Custom QuoteReal Results From E-commerce Live Chat Outsourcing Clients
See how Shopify brands are converting more visitors and driving revenue through dedicated live chat support.
Brands That Trust
Apex G.O.S.
Hear directly from founders who reclaimed their time and boosted revenue with our dedicated teams.
Switching to Apex G.O.S. was the best ops decision we’ve made. Support quality is higher than in-house, and costs are 40% lower.
Alex K. - CEO
8-Figure Health & Wellness Brand
They built our entire knowledge base from scratch and now maintain it. Customers solve issues themselves 40% of the time.
Jordan L. - Founder
Subscription Beauty Box
Social media complaints used to take hours. Now they’re resolved in minutes, and often turn into sales.
Taylor M. - Head of CX
Electronics DTC Store
Ready for Live Chat Outsourcing That Actually Grows Your Revenue?
Join growing e-commerce brands already converting more visitors and keeping more customers with dedicated e-commerce live chat outsourcing from Apex G.O.S.