Help Desk & Knowledge Base Outsourcing
That Slashes Tickets and Delights Customers 24/7
Stop forcing customers (and your team) to repeat the same questions. Get a fully built, beautifully designed, always-up-to-date Help Center and self-service portal created and maintained by your dedicated e-commerce experts.
Most Shopify Brands Lose Time and Money on Repetitive Tickets
Building and maintaining a knowledge base in-house is a never-ending drain. Generic providers deliver outdated, ugly FAQs that nobody uses.
With Apex G.O.S. help desk and knowledge base outsourcing, your dedicated team researches, writes, designs, and continuously updates a world-class self-service experience — reducing ticket volume by up to 40%, boosting CSAT, and freeing your agents for higher-value work.
Why Dedicated Help Desk & Knowledge Base Outsourcing Beats DIY or Generic Solutions for Shopify Stores
DIY or Generic = Problems
DIY knowledge bases quickly become outdated. Generic outsourcing delivers thin, templated content. Result?
- ×Outdated, ignored content
- ×Doesn't match your brand or products
- ×No SEO optimization
- ×No ongoing maintenance
Dedicated Team = Results
Our dedicated help desk and knowledge base outsourcing teams work exclusively for your store:
- They deeply understand your products, policies, and most common customer questions
- They create clear, searchable articles with screenshots, videos, and step-by-step guides
- They optimize for SEO and self-service success (so customers find answers fast)
- They update content weekly based on new tickets, products, and trends
Shopify brands that switch to our e-commerce knowledge base outsourcing see massive ticket deflection, higher customer satisfaction, and agents focused on complex issues that build loyalty.
Let’s Talk About Your GrowthProfessional Help Desk & Knowledge Base Outsourcing — Built to Deflect Tickets and Drive Satisfaction
Your dedicated team delivers a world-class self-service experience that reduces tickets and boosts satisfaction.
Complete Build From Scratch
Full research, writing, design, and structure — launched in weeks, not months.
Professional, On-Brand Content
Clear, friendly articles with images, videos, FAQs, and troubleshooting guides that match your voice perfectly.
SEO-Optimized Self-Service
Articles ranked for your top customer search terms — driving organic traffic and reducing support load.
Ongoing Maintenance Included
Weekly updates for new products, policy changes, seasonal issues — your Help Center stays fresh forever.
Analytics & Optimization
Track views, search terms, and deflection rates — we continuously improve what works best.
Seamless Integration
Embedded in your site, linked from emails/chat, and accessible 24/7 — works beautifully on mobile.
Launch Your Dedicated Help Desk & Knowledge Base Outsourcing in Just 2 Weeks
From contract to live Help Center in just 2 weeks. Fastest onboarding in the industry without sacrificing quality.
Brand Deep Dive
Week 1
We analyze your top tickets, products, policies, and customer pain points to plan the perfect structure.
Content Creation & Design
Week 2
Your dedicated team writes, illustrates, and builds the full Help Center — ready for your review and launch.
Live Launch & Continuous Improvement
Ongoing
We go live, monitor usage, and update weekly — turning your knowledge base into a ticket-deflecting machine.
Transparent Pricing
No Surprises, No Hidden Fees
Simple hourly billing. Minimum 2 agents (40 hours/week each). No long term contracts. Pay only for hours worked.
Get Your Custom QuoteReal Results From E-commerce Help Desk & Knowledge Base Outsourcing Clients
See how Shopify brands are deflecting repetitive questions and delivering better self-service with professional knowledge base support.
Brands That Trust
Apex G.O.S.
Hear directly from founders who reclaimed their time and boosted revenue with our dedicated teams.
Switching to Apex G.O.S. was the best ops decision we’ve made. Support quality is higher than in-house, and costs are 40% lower.
Alex K. - CEO
8-Figure Health & Wellness Brand
They built our entire knowledge base from scratch and now maintain it. Customers solve issues themselves 40% of the time.
Jordan L. - Founder
Subscription Beauty Box
Social media complaints used to take hours. Now they’re resolved in minutes, and often turn into sales.
Taylor M. - Head of CX
Electronics DTC Store
Ready for Help Desk & Knowledge Base Outsourcing That Reduces Tickets and Boosts Satisfaction?
Join growing e-commerce brands already deflecting repetitive questions and delivering better self-service with professional e-commerce knowledge base outsourcing from Apex G.O.S.