Email & Ticket Management Outsourcing
That Keeps Customers Coming Back — Not Churning Away
Get a dedicated team of English-fluent agents who clear your inbox in <2 hours, resolve issues permanently, and turn frustrated customers into loyal repeat buyers for less than the cost of one US hire.
In E-commerce, 80% of Customer Contacts Happen Via Email & Tickets
Every delayed response is a repeat purchase you're losing. Generic outsourcing leaves tickets piling up with robotic replies that damage trust and drive customers to competitors.
With Apex G.O.S. email and ticket management outsourcing, your dedicated Belgrade-based team treats every inquiry like gold — delivering personalized, on-brand responses that boost CSAT to 99%+ and increase LTV by 30–40%.
Why Dedicated Email & Ticket Management Outsourcing Beats Shared Providers for Shopify Stores
Shared Providers = Problems
Shared email ticket outsourcing means agents juggling unrelated brands. Result?
- ×Slow replies
- ×Copy-paste answers
- ×Customers who feel ignored
- ×Missed retention opportunities
Dedicated Team = Results
Our dedicated email and ticket management outsourcing teams work exclusively for your store:
- They know your order flow, return policies, and common issues inside out
- They respond within 2 hours (often much faster) — every single time
- They proactively solve root causes to prevent repeat tickets
- They spot upsell and retention opportunities in every conversation
Shopify brands that switch to our e-commerce email and ticket management outsourcing see inbox volume handled effortlessly, refund requests drop dramatically, and customer loyalty soar.
Let’s Talk About Your GrowthProfessional Email & Ticket Management Outsourcing — Every Message Handled With Care
Your dedicated team delivers personalized, fast, and effective email and ticket support that drives loyalty and repeat sales.
Lightning-Fast Responses
<2-hour turnaround guaranteed — keeping customers happy and reducing churn.
Personalized, Empathetic Replies
On-brand tone that feels human and caring — building trust with every interaction.
Root-Cause Resolution
Agents dig deep to fix issues permanently, slashing repeat tickets by up to 50%.
Proactive Retention Plays
Spot at-risk customers and win them back with personalized offers and solutions.
Seamless Integration
Full Shopify, Gorgias, Zendesk, Klaviyo connectivity — order history at agents' fingertips.
24/7 Inbox Coverage
No backlog ever — emails and tickets handled around the clock, including weekends.
Launch Your Dedicated Email & Ticket Management Outsourcing Team in Just 2 Weeks
From contract to live support in just 2 weeks. Fastest onboarding in the industry without sacrificing quality.
Brand Deep Dive
Week 1
We map your most common tickets, tone guidelines, macros, and escalation paths.
Intensive Training
Week 2
Your dedicated agents master your brand voice, tools, and workflows — ready to deliver flawless replies from day one.
Live Launch & Optimization
Ongoing
We monitor response times and CSAT daily, refine macros weekly, and drive continuous improvement.
Transparent Pricing
No Surprises, No Hidden Fees
Simple hourly billing. Minimum 2 agents (40 hours/week each). No long term contracts. Pay only for hours worked.
Get Your Custom QuoteReal Results From E-commerce Email & Ticket Management Outsourcing Clients
See how Shopify brands are eliminating inbox stress and boosting customer loyalty.
Brands That Trust
Apex G.O.S.
Hear directly from founders who reclaimed their time and boosted revenue with our dedicated teams.
Switching to Apex G.O.S. was the best ops decision we’ve made. Support quality is higher than in-house, and costs are 40% lower.
Alex K. - CEO
8-Figure Health & Wellness Brand
They built our entire knowledge base from scratch and now maintain it. Customers solve issues themselves 40% of the time.
Jordan L. - Founder
Subscription Beauty Box
Social media complaints used to take hours. Now they’re resolved in minutes, and often turn into sales.
Taylor M. - Head of CX
Electronics DTC Store
Ready for Email & Ticket Management Outsourcing That Drives Loyalty and Repeat Sales?
Join growing e-commerce brands already enjoying zero inbox stress and higher customer lifetime value with dedicated e-commerce email and ticket management outsourcing from Apex G.O.S.