Returns, Chargebacks & Order Edits Outsourcing
That Saves Your Margins and Wins Back Customers
Stop losing money and reputation to painful returns and disputes. Get a dedicated team of English-fluent agents who handle every return, chargeback, and order change with empathy, speed, and revenue-recovery smarts.
Returns and Chargebacks Can Eat 30–40% of Your Profits
Generic outsourcing makes it worse with rigid scripts and lost recovery opportunities — while frustrating customers who just want a fair, fast resolution.
With Apex G.O.S. returns, chargebacks, and order edits outsourcing, your dedicated Belgrade-based team turns these costly moments into loyalty builders — cutting refund rates by up to 70%, recovering revenue, and boosting repeat purchases.
Why Dedicated Returns & Chargebacks Outsourcing Beats Shared Providers for Shopify Stores
Shared Providers = Problems
Shared returns outsourcing means agents following one-size-fits-all rules. Result?
- ×Unnecessary refunds
- ×Lost revenue
- ×Customers who never buy again
- ×Rigid, scripted responses
Dedicated Team = Results
Our dedicated returns, chargebacks, and order edits outsourcing teams work exclusively for your store:
- They know your exact return policy, sizing charts, and product quirks inside out
- They apply empathy and smart guidelines to approve only valid returns
- They fight winnable chargebacks aggressively while keeping customers happy
- They spot upsell or exchange opportunities that retain revenue
Shopify brands that switch to our e-commerce returns and chargebacks outsourcing protect margins, reduce fraud losses, and turn potentially negative experiences into positive reviews and repeat sales.
Let’s Talk About Your GrowthProfessional Returns, Chargebacks & Order Edits Outsourcing — Every Case Resolved Profitably
Your dedicated team delivers empathetic, revenue-focused handling that protects margins and builds loyalty.
Empathetic & Fast Processing
Customers feel heard and get resolutions in hours — not days.
Refund Rate Reduction
Smart qualification and alternatives (exchanges, store credit) cut approved refunds dramatically.
Chargeback Win Rate Boost
Compelling evidence packages and timely responses recover thousands in disputed revenue.
Seamless Order Edits
Address changes, item swaps, and cancellations handled flawlessly before shipping.
Fraud Detection
Trained eyes spot patterns and prevent abuse without alienating legitimate customers.
24/7 Availability
Handle post-purchase issues anytime — preventing escalations on social or reviews.
Launch Your Dedicated Returns & Chargebacks Outsourcing Team in Just 2 Weeks
From contract to live returns and chargebacks handling in just 2 weeks. Fastest onboarding in the industry without sacrificing quality.
Brand Deep Dive
Week 1
We map your return policy, chargeback history, fraud signals, and preferred retention tactics.
Intensive Training
Week 2
Your dedicated agents master your guidelines, scripts, and tools — ready to protect profits from day one.
Live Launch & Optimization
Ongoing
We track refund rates, win rates, and recovery revenue daily — refining weekly for maximum savings.
Transparent Pricing
No Surprises, No Hidden Fees
Simple hourly billing. Minimum 2 agents (40 hours/week each). No long term contracts. Pay only for hours worked.
Get Your Custom QuoteReal Results From E-commerce Returns & Chargebacks Outsourcing Clients
See how Shopify brands are reducing losses and winning back customers with dedicated returns and chargebacks handling.
Brands That Trust
Apex G.O.S.
Hear directly from founders who reclaimed their time and boosted revenue with our dedicated teams.
Switching to Apex G.O.S. was the best ops decision we’ve made. Support quality is higher than in-house, and costs are 40% lower.
Alex K. - CEO
8-Figure Health & Wellness Brand
They built our entire knowledge base from scratch and now maintain it. Customers solve issues themselves 40% of the time.
Jordan L. - Founder
Subscription Beauty Box
Social media complaints used to take hours. Now they’re resolved in minutes, and often turn into sales.
Taylor M. - Head of CX
Electronics DTC Store
Ready for Returns, Chargebacks & Order Edits Outsourcing That Protects Profits and Loyalty?
Join growing e-commerce brands already reducing losses and winning back customers with dedicated e-commerce returns and chargebacks outsourcing from Apex G.O.S.