Customer Support Outsourcing for Home & Living Brands
Turn Big-Ticket Purchases Into Lifelong Customers
Home & living shoppers invest heavily in your products — but shipping damage, assembly confusion, or size mismatches can trigger costly returns. Get a dedicated team of English-fluent agents who protect your margins and build trust with every interaction.
Home & Living E-commerce Means High-AOV Orders and Post-Delivery Questions
Visual decision-making, assembly confusion, and damage claims — all while competing on customer experience. Generic home and living customer support outsourcing leads to unnecessary refunds, negative reviews, and lost repeat sales.
Apex G.O.S. delivers dedicated customer support outsourcing for home decor brands — Belgrade-based teams trained exclusively on your products, dimensions, and installation guides. We slash return rates, recover revenue, and turn one-time buyers into loyal fans.
Why Home & Living Customer Support Is So High-Stakes — And How We Protect Your Profits
Home & living brands deal with challenges that generic support can't handle. Most home decor customer support outsourcing approves refunds too easily.
Home & Living Support Challenges = Problems
Generic customer support outsourcing can't handle the high-AOV, visual nature of home & living products. Result?
- ×Shipping damage and "not as expected" claims on bulky items
- ×Assembly, installation, and measurement questions
- ×High-value returns that destroy margins
- ×Visual fit concerns (e.g., "Will this rug fit my room?")
- ×Post-delivery opportunities for complementary pieces
Apex G.O.S. = Solutions
With Apex G.O.S., your dedicated home & living support team turns these challenges into opportunities:
- Cut damage & return refunds up to 70% with empathetic investigation and alternatives (replacements, partial credits)
- Provide step-by-step assembly & installation guidance with diagrams and videos to reduce frustration
- Reduce high-value returns 60–70% with smart alternatives and recovery strategies
- Answer visual fit concerns confidently with agents trained on dimensions, scale, and room layouts
- Drive 15–40% more revenue with post-delivery upsells for matching pieces, accessories, and sets
We focus on recovery, alternatives, and upsells that keep revenue in your pocket.
Let's Talk About Your GrowthDedicated Customer Support for Home & Living Brands — Tailored Solutions That Drive Results
Your dedicated team delivers expert support that protects margins and builds loyalty.
Damage & Returns Mastery
Empathetic investigation with alternatives (replacements, partial credits) — cutting approved refunds up to 70%.
Assembly & Installation Guidance
Step-by-step help with diagrams and videos — reducing frustration and "wrong item" returns.
Size & Fit Expertise
Agents trained on dimensions, scale, and room layouts — guiding buyers confidently via live chat or phone.
Live Chat Visual Support
Fast responses that recover hesitant shoppers and abandoned carts during browsing.
Post-Delivery Upsell Flows
Smart recommendations for matching pieces, accessories, or sets — adding 15–40% revenue after the first purchase.
Professional Knowledge Base
Detailed guides with photos, videos, and care instructions we build and maintain — deflecting up to 40% of common queries.
Proven Outcomes for Home & Living Brands
Brands That Trust
Apex G.O.S.
Hear directly from founders who reclaimed their time and boosted revenue with our dedicated teams.
Switching to Apex G.O.S. was the best ops decision we’ve made. Support quality is higher than in-house, and costs are 40% lower.
Alex K. - CEO
8-Figure Health & Wellness Brand
They built our entire knowledge base from scratch and now maintain it. Customers solve issues themselves 40% of the time.
Jordan L. - Founder
Subscription Beauty Box
Social media complaints used to take hours. Now they’re resolved in minutes, and often turn into sales.
Taylor M. - Head of CX
Electronics DTC Store
The Home & Living Customer Support Outsourcing Difference
100% Dedicated Teams
No shared agents misunderstanding dimensions or materials
Home-Trained Specialists
Deep knowledge of assembly, scale, and lifestyle fit
In-House Platform Included
Omnichannel inbox and analytics built for bulky-item workflows
Simple Hourly Pricing
$16–$22/agent hour, scale instantly for seasonal collections
2-Week Onboarding
Live and product-expert faster than anyone
Ready for Customer Support That Reduces Returns and Grows Your Home & Living Brand?
Join growing home & living brands already protecting margins, recovering revenue, and creating lifelong customers with dedicated support from Apex G.O.S.