Your Own 24/7
E-commerce Support Team

Dedicated, Trained, and Empowered by Our Tech

From contract to flawless launch: just 4 weeks and your dedicated team will sound more like your brand than most in-house hires. Weeks 1–2: Deep Brand Immersion We dive deep into your tone, products, policies, and pain points while building your knowledge base, macros, workflows, and recruiting the perfect agents. Weeks 3–4: Intensive 2-Week Training Your handpicked agents get rigorous, brand-specific training with live shadowing — Launching as a confident, consistent, and conversion-focused extension of your team. Zero disruption for your customers, maximum impact from day one. Adding more agents later? Just 2 weeks each, scale instantly without sacrificing quality.

100% dedicated! Your team works only for your brand. They become true experts on your products, policies, and voice. No generic responses, no divided attention. This is why our clients hit 4.26+/5 CSAT and keep customers for life.

Absolutely and better than most. Our English-fluent agents are handpicked, rigorously trained, and deliver warmer, more professional phone experiences than overcrowded US call centers. Clients regularly tell us our phone support outperforms their previous in-house teams.

No, save thousands every year. Our powerful omnichannel platform (live-chat widget, unified inbox, chatbots, Help Center, shift scheduling, and full client portal) is included with every plan, starting with 10 agent seats free. Everything you need, customized for e-commerce, with zero extra subscriptions. Only pay for additional seats if you grow beyond 10.

Complete peace of mind, simply give us 30 days' notice and walk away. No long-term contracts, no cancellation penalties, no hidden fees. You're free to leave anytime, though most clients stay because our dedicated support consistently boosts their revenue, CSAT, and LTV far beyond expectations. We earn your business every month, not by locking you in, but by delivering results you won't want to live without.

Because we don't just resolve tickets, we drive sales. Live-chat upsells, post-purchase flows, proactive returns handling, and faster responses add 15–40% to LTV for almost every client.

You own it 100% completely and forever. We research, write, design, and maintain every article, guide, and FAQ in your Help Center, but full ownership stays with you from day one. Export or take it with you anytime, no questions asked. This gives you total control and security, while saving thousands in content creation costs and slashing ticket volume by up to 40%.

Through obsessive training and ongoing quality control. We mirror your tone guidelines, create custom macros, and perform audits. Clients say our agents feel more "on-brand" than their own previous hires, leading to higher trust and repeat purchases.

Absolutely, it's 100% your choice. Our in-house omnichannel platform is optional and included as a powerful, cost-saving alternative (with 10 agent seats free). If you prefer to stay on your current platform, no problem. Your dedicated agents will be fully trained on your existing system(s) from day one. We adapt to your stack, not the other way around. No forced migrations, no API connections required. You keep the tools you love, while getting brand-trained agents who deliver faster resolutions, higher CSAT, and real revenue growth.

Powerful, actionable insights powered by robust analytics, delivered straight to your dashboard. You'll get real-time and weekly reports tracking: -Conversation volume -Response times, -Resolution rates -CSAT scores -Agent performance -Team productivity -Channel breakdown (chat, email, social, etc.).

Zero setup fees and no long-term contracts, total flexibility from day one. Start with a minimum of 2 dedicated agents (40 hours/week each) and scale up or down anytime with just 30 days' notice. No penalties, no lock-in. We're so confident in the results (higher CSAT, lower churn, and real revenue growth) that we earn your business every month, rather than trapping you in a long-term contract.