Phone Support Outsourcing
That Turns Calls Into Loyal Customers and Extra Revenue
Give your E-commerce customers the premium phone experience they expect with dedicated, English-fluent agents who sound exactly like your brand, resolve issues fast, and upsell effortlessly.
A Phone Call Is Often the Make-or-Break Moment for High-Value Customers
Slow hold times, scripted responses, or offshore accents kill trust and send shoppers to competitors.
With Apex G.O.S. phone support outsourcing, you get a dedicated team of Belgrade-based agents who deliver warm, professional, English-fluent support 24/7 — turning frustrated callers into lifelong fans and adding real revenue through smart upsells.
Why Dedicated Phone Support Outsourcing Beats Shared Call Centers for Shopify Stores
Shared Call Centers = Problems
Shared phone support outsourcing means agents handling dozens of unrelated brands. Result?
- ×Long queues
- ×Generic answers
- ×Missed opportunities to save sales
- ×Poor brand representation
Dedicated Team = Results
Our dedicated phone support teams work exclusively for your store:
- They know your products, policies, and frequent issues inside out
- They resolve complex orders, returns, and escalations on the first call
- They spot upsell and cross-sell moments naturally (adding 15–30% revenue from calls alone)
- They protect your brand reputation with empathetic, on-tone conversations
Shopify brands that add our e-commerce phone support outsourcing report higher CSAT, fewer refunds, and significantly increased customer lifetime value.
Let’s Talk About Your GrowthProfessional Phone Support Outsourcing — Every Call Handled Like Gold
Your dedicated team delivers premium phone support that builds loyalty and drives revenue.
First-Call Resolution
Complex issues solved immediately — no callbacks, no frustration, higher satisfaction.
English-fluent
Warm, clear, professional accents that build instant trust — better than overcrowded US or offshore centers.
Upsell & Cross-Sell Mastery
Trained scripts that turn support calls into revenue without feeling pushy.
Seamless Escalation Handling
High-value customers, VIPs, and urgent orders get priority treatment every time.
Full Integration
Direct Shopify order lookup, Klaviyo customer history, and real-time notes inside every call.
24/7 Availability
Never miss a call — coverage across all time zones, including weekends and holidays.
Launch Your Dedicated Phone Support Outsourcing Team in Just 2 Weeks
From contract to live phone support in just 2 weeks. Fastest onboarding in the industry without sacrificing quality.
Brand Deep Dive
Week 1
We study your tone, common call types, products, and KPIs to script perfect responses.
Intensive Training
Week 2
Your dedicated agents train on real scenarios, accents, and your exact voice — ready to go live sounding 100% like you.
Live Launch & Optimization
Ongoing
We start with monitored calls, gather feedback, and continuously improve performance with weekly reports.
Transparent Pricing
No Surprises, No Hidden Fees
Simple hourly billing. Minimum 2 agents (40 hours/week each). No long term contracts. Pay only for hours worked.
Get Your Custom QuoteReal Results From E-commerce Phone Support Outsourcing Clients
See how Shopify brands are turning customer calls into competitive advantage with dedicated phone support.
Brands That Trust
Apex G.O.S.
Hear directly from founders who reclaimed their time and boosted revenue with our dedicated teams.
Switching to Apex G.O.S. was the best ops decision we’ve made. Support quality is higher than in-house, and costs are 40% lower.
Alex K. - CEO
8-Figure Health & Wellness Brand
They built our entire knowledge base from scratch and now maintain it. Customers solve issues themselves 40% of the time.
Jordan L. - Founder
Subscription Beauty Box
Social media complaints used to take hours. Now they’re resolved in minutes, and often turn into sales.
Taylor M. - Head of CX
Electronics DTC Store
Ready for Phone Support Outsourcing That Drives Loyalty and Revenue?
Join growing e-commerce brands turning customer calls into competitive advantage with dedicated e-commerce phone support from Apex G.O.S.